Privacy Policy

Last updated: 14 November 2026

This policy explains how CODE IDEA (PVT) LTD ("we", "us"), the company behind PosLine, collects and uses personal information through our website posline.lk, our PosLine POS software, and our WhatsApp, SMS, phone and email channels. We follow the Personal Data Protection Act, No. 9 of 2022 of Sri Lanka.

1. Who we are

CODE IDEA (PVT) LTD, No 10, Main Street, Meerakerny, Eravur, Sri Lanka.
Email: info@posline.lk · Phone / WhatsApp: +94 74 311 1083

2. Information we collect

• Contact details you give us: name, shop name, phone number, email and address, when you ask for a demo, support or a quote.
• Messages you send us on WhatsApp, SMS, phone or email, including your phone number and WhatsApp profile name.
• Shop data in PosLine: items, sales, customers, staff and accounts entered by a shop using our software.
• Technical data: basic server logs (IP address, browser, time) needed to keep the service secure.

3. How we use it

• To answer your questions, give demos, training and technical support.
• To run, host, back up and secure the PosLine service for our customer shops.
• To send messages you asked for or that the shop has enabled, such as bill, payment, loyalty point or credit reminders.
• To meet legal, tax and accounting duties.

We do not sell personal information, and we do not use it for third-party advertising.

4. WhatsApp messages

We use the WhatsApp Business Platform (Meta) to talk with shop owners and, where a shop enables it, with that shop's customers. Messages may be answered by an automated assistant; you can always ask for a human. A shop's customer only receives information linked to their own phone number (for example their points, credit balance or last bill). You can stop messages at any time by replying STOP or by contacting us.

5. Shop data and their customers

Each shop owns the data it enters into PosLine and decides how it is used. We process that data only to provide the service to the shop. Each shop's data is kept in its own separate database. If you are a customer of a shop, please contact that shop first about your data; we will help the shop with your request.

6. Sharing

We share data only with service providers we need to run the service, such as hosting, SMS and WhatsApp (Meta) providers, and only as much as needed. We may also share it when the law requires.

7. Storage and security

Data is kept on secured servers with access control, encrypted connections (HTTPS) and regular backups. Only authorised staff can access it, and only for support.

8. How long we keep it

We keep enquiries and support messages for as long as needed to help you, and shop data for as long as the shop uses PosLine (plus any period the law requires). After that it is deleted or returned to the shop.

9. Your rights

You can ask to see, correct or delete your personal information, or withdraw consent for messages. Email info@posline.lk and we will reply within a reasonable time.

10. Changes

We may update this policy. The latest version is always on this page with its date.